At Web Partner Group, we are committed to delivering exceptional digital marketing services that drive results for your business. This fulfillment policy outlines how we provide access to and deliver our services, as well as how we address any potential issues that may arise. By engaging our services, you agree to the terms outlined in this policy.
1. Service Activation and Delivery
Upon signing up for one of our digital marketing packages (e.g., Starter, Growth, Pro), you will receive access to the agreed-upon services as specified in your service agreement. Service activation typically occurs promptly after payment verification and onboarding completion. Depending on the package selected, the services may include:
- Customized digital marketing strategies.
- Website design and deployment.
- Search engine optimization (SEO) services.
- Pay-per-click (PPC) campaign management.
- Analytics reporting and performance tracking.
Our team will work with you during the onboarding process to outline a clear timeline and deliverables. Once your account setup is complete, you will receive instructions and ongoing support to ensure the successful implementation of your services.
2. Subscription and Billing
Web Partner Group operates on both subscription-based and project-based billing models, depending on the nature of the services you select. Fees and payment schedules will be clearly outlined in your agreement:
- Monthly Subscription: Billed on the same day each month based on the initial start date.
- Project-Based Services: Payment schedules and milestones will be agreed upon prior to the commencement of the project.
If there is a delay in processing payments or billing issues arise, service delivery may be temporarily paused until the issue is resolved. Access to active campaigns and services will resume upon successful payment processing.
3. Service Availability
We strive to deliver uninterrupted access to our services and ensure timely execution of all campaigns. However, certain circumstances may affect availability:
- Scheduled maintenance or software updates.
- Third-party platform issues (e.g., Google Ads, Facebook, or website hosting outages).
- Events beyond our control, such as natural disasters or internet disruptions.
We will make reasonable efforts to notify you of any scheduled downtime or service interruptions and work to minimize their impact on your campaigns.
4. Cancellations and Refunds
- Cancellations: You may cancel your subscription or services at any time by contacting us or canceling your billing through the customer portal. For subscription-based services, cancellation will prevent further billing, and services will conclude at the end of the current billing cycle.
- Refunds: Due to the nature of digital marketing services, Web Partner Group does not offer refunds for subscription fees, project payments, or partially completed service periods. Exceptions may be made at our discretion in cases where services have not been initiated.
Web Partner Group reserves the right to terminate services in cases of unauthorized or abusive use of our platform or services without any obligation to issue a refund.
5. Customer Support and Assistance
We are dedicated to providing top-tier customer support. Our team is available to address your questions and resolve issues promptly:
- Contact Methods: Support is available via email or phone.
- Business Hours: Monday through Friday, 9 AM to 6 PM EST.
- Response Time: We aim to respond to inquiries within 24 hours on business days.
Additionally, you can access our online knowledge base and FAQs for common questions and troubleshooting tips.
6. Dispute Resolution
In the event of a disagreement or dispute regarding service fulfillment, we encourage you to contact our support team to resolve the matter. If the issue cannot be resolved through direct communication, disputes may be subject to arbitration, as outlined in our Terms of Service.
7. Changes to the Fulfillment Policy
Web Partner Group reserves the right to update or amend this Fulfillment Policy at any time. We will notify you of any significant changes via email or through a notification on our client portal. Your continued use of our services after such changes constitutes your agreement to the updated terms.
8. Contact Us
For questions or concerns regarding this Fulfillment Policy, please contact our support team:
- Email: lauren@webpartnergroup.com
We look forward to partnering with you to achieve your digital marketing goals!
